Spell Correction Blocklist

When customers search for a product, their search terms are fed through our spell correction algorithm. Merchandisers sometimes want certain words to be ignored by the algorithm. The spell correction blocklist grants merchandisers the power to prevent certain terms from being corrected.

When to Use the Spell Correction Blocklist

We recommend that you use the blocklist when you want shoppers to be directed to a Zero Results Page. A common use for the blocklist is to block brands that your store does not carry but that customers still search for. For example, a shopper at an online shoe store may search for "Nike" even though this store does not sell Nike products. Merchandisers may want to direct the shopper to a Zero Results Page to indicate that they do not sell Nike products. On the other hand, Synonyms can be used to direct shoppers to a similar page. Thus, for a search of Nike, you could configure the synonym of "Adidas" so shoppers searching for "Nike" will be directed to the results page for "Adidas".

Tip: Use the Spell Correction Report to identify correctly spelled brand or product names that aren't in your catalog that are being auto-corrected, then add them to the blocklist to avoid showing irrelevant results.

Adding Terms to the Spell Correction Blocklist

Click the “Add Blocked Term” button in the top right corner of the page. A new window will appear.

Type in the search term and click the "Create Blocked Term" button in the lower right corner to save your changes.

Note: Only configure single words here; spaces are not allowed.

Click the "Discard" button to cancel your changes.

On the main page, the following information is displayed:

Search spell correction blocklist box

Type in a word or phrase to search among all blocked terms that have been defined; the system will display matching items as you type.

Search Term

The Search Term column displays any terms that have been defined.

Status

Ensure that the toggle is enabled, which will activate the blocked term. This change automatically saves. To disable a blocked term without deleting it, toggle this setting to disabled by clicking it.

Note: Any updates to this setting will take effect the next time your data is synced.

Options

Click the "..." icon to see the Edit and Delete options.

Edit

Edit a blocked term defined here by clicking the "Edit" option.

Delete

Remove a blocked term by clicking the "Delete" option.

FAQs

• Does the Blocklist support special characters?

Yes; special characters and long text (up to 254 characters) are supported.

• Is the blocklist case-sensitive?

No. All blocked terms will be enforced in upper and lower case.