Klaviyo FAQs

FAQs for sending Athos Search events to Klaviyo

• Now that I have implemented Athos Search using the Snap SDK, how can I integrate Klaviyo?

  You will need to add our Klaviyo plugin to your integration. Instructions can be found here: Sending Athos Search Events to Klaviyo .

• How soon will the events be sent to Klaviyo?

  The connector uses Klaviyo JavaScript to push events to your Klaviyo account. Although the events should be sent to Klaviyo almost immediately, this may take a bit longer depending on how many requests are queued.

• I have multiple stores/sites. Do I need to integrate Klaviyo in all the stores/sites?

  Yes. For each store where you have Klaviyo configured, you will need to enable the Klaviyo plugin (assuming you have a separate Klaviyo account for each store view / site).

• Which languages does Athos support extracting subjects?

  Athos Subject derivation is supported for English only.

• How do I disable the Klaviyo Plugin?

  If, for any reason, you need to disable the Klaviyo plugin, you will need to remove the plugin from your integration.

• What data is sent as part of the Athos Search Event?

  When a search event is sent to Klaviyo, Athos will include some details & properties about the event. This is summarized in the table below.