The implementation is designed to match your existing design for a seamless customer experience.
It requires completed design for Athos to match.
Built on React.
It is a four- to six-week process from requirements approval to integration delivery. See the Athos Integration Process for more information.
The overall timeline is typically around 10-12 weeks.
Your development team creates an implementation using Athos' JSON APIs.
This allows for more control and customization by you and a tighter integration with your existing code.
All Athos features are available using Athos JSON APIs.
It requires work from your development team to create implementation.
The integration timeline will depend on your development team. However, API implementations typically take 12 weeks on average.
Implementation Support
Implementation Support
You will have a dedicated Project Manager, Front-end Engineer, and a Solutions Engineer assigned to your project.
The Project Manager will be your primary point of contact during the project.
The Solutions Engineer will ensure your data is connected to our platform and assist with troubleshooting any data-related issues.
The Front-end Engineer will complete the implementation.
Platform training is hosted by our Success Team or your dedicated Customer Success Manager.
You will have a dedicated Project Manager who will be your primary point of contact during the duration of the project.
There will be a Solutions Engineer involved to ensure your data is connected to our platform.
If and when needed, a Solutions Engineer may be pulled into the project to assist with troubleshooting any data related issues. However, there is not a dedicated Solutions Engineer assigned to the project, as API implementations are customer led.
All front-end development work is owned by your development team.
Platform training is hosted by our Success Team or your dedicated Customer Success Manager.
Long-term Support
Long-term Support
Athos owns the code base and is responsible for making updates/changes that directly impacts the code.
To request a change, you will need to submit a support ticket. If the request is large enough to be deemed a project, it will be sent to our Professional Services team for scoping. These projects are subject to a fee.
You will have access to our Success Team or a dedicated Customer Success Manager for merchandising and strategy-related questions.
Ongoing support is very limited. Your team assumes full responsibility for any code produced and troubleshooting any potential issues that may arise from your codebase.
We are unable to provide support for coding changes. We also are unable to offer debugging services for code that your team has implemented.
All future front-end alterations must be built and maintained by your development team. Requests involving back-end (data) infrastructure can be submitted to support.
You will have access to our Success Team or a dedicated Customer Success Manager for merchandising and strategy-related questions.
* The lift required by your development team can vary based on a few factors:
Platform
With BigCommerce and Shopify, Athos will integrate directly on a
preview theme and provide a change log. With all other platforms,
Athos will provide instructions for your development team to integrate
on a staging environment to test the integration. Once testing is
done, your dev team will also need to integrate on the live environment.
Data access is also platform-dependent. With Shopify and BigCommerce,
we can pull in your data once we receive access to your ecommerce
platform. With Magento, Netsuite, and Shopware, we require your development
team to install a feed connector. All other platforms will require
you to provide a product feed in
this format.
Data Quality
Based on the requirements requested, there may be data cleanup needed.
Clean data is critical for a smooth implementation process.
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