Data Privacy and Protection Requests – Athos Search & Product Discovery

Data privacy and protection is important to us, which is why we provide support for the following requests from merchandisers:

Erase shopper data
Request shopper data
Erase store data
Do not track a shopper
Are you tracking a shopper?

Shopify

If you are a Shopify merchandiser, you can simply request these actions in the Shopify portal. Here’s how it works:

Erase personal data

If you receive this request from a shopper, log into your Shopify account and navigate to "Customers" in the left menu. Select the customer and click “Erase personal data”. The request will be sent directly to Athos and we will complete the request within 30 days of receiving the request.

Request customer data

If you receive this request from a shopper, log into your Shopify account and navigate to Customers in the left hand menu. Here, you can select the customer you’d like to action and click on “Request customer data”.

The request will be sent directly to Athos Commerce, and we will complete the request within 30 days of receiving the request.

Erase store data

If you simply delete the Athos application from your Shopify account, your CSM will contact you to confirm that you’d like your data to be deleted and will answer any questions you have about this request.

Not on Shopify? Not to worry

If you are not connected to Shopify, our support team will manually process your data requests. Simply submit a support ticket that includes the requested action (erase shopper data, request shopper data, or delete store data) and the customer ID for the shopper in question (if applicable). Please note that we cannot process requests that include sensitive shopper information such as email addresses.

Note: This applies to headless merchandisers that do use Shopify.

Do Not Track Requests

We manually process requests relating to shopper tracking status. Simply create a support ticket that includes the customer ID and the request, and a support expert will get back to you promptly. Here is what you can request:

Are you tracking this customer ID?
Do not track this customer ID